How we look after your information
We understand that what you tell us is sensitive. This notice explains what we collect, why, and the choices you have.
What we collect
The details you give us through our forms, such as your name, contact details, the type of proceedings, your hearing date and a description of your situation. Where you are referred by someone else, we receive the details they provide about you. We may also collect basic technical information when you use this website.
Why we use it
- To respond to your request and contact you safely
- To explain how we can help and agree the support with you
- To provide the support you ask for
- To meet our legal obligations and keep people safe
Our legal basis
We rely on your consent and on our legitimate interest in running and improving our service. Some of the information you give us may be sensitive, and we handle it with particular care.
Who we share it with
We do not sell your information. Forms submitted on this website are delivered to us by email through a form-handling service. We share it only with people who help us provide our service, with others where you have asked us to, or where the law requires it. If we believe someone is at risk of serious harm, we may need to share information to protect them.
Contacting you safely
We ask for your safest contact method and time, and we will use only that method. Please tell us if it changes.
How long we keep it
We keep information only for as long as it is needed for the purposes above, and then we delete or anonymise it.
Your rights
You can ask to see the information we hold about you, ask us to correct it, ask us to delete it, ask us to restrict how we use it, and object to our use of it. You can also withdraw your consent at any time. Contact us through the contact form to make a request.
Complaints about your data
If you are unhappy with how we have handled your information, please tell us first. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Cookies
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